No matter the size of your business, our support plans have got you covered - from expert onboarding guidance to 24/7 technical assistance.
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Our services and solutions come up with standard support services offered via email, call, and chat support to ensure that you have access to the help you need. We understand the needs of growing businesses and are committed to providing personalized support to help you succeed.
Experience hassle-free personalized onboarding sessions and assistance from our product expert available 24/7 via multiple channels. Premium support service goes the extra mile to ensure our solutions and product is configured and launched successfully for your business needs.
Our Enterprise Support provides you with a dedicated team that ensures prioritized issue resolution and personalized service. Enjoy 24/7 multi-channel support, quarterly feature-usage reports, early access to new product features, and full access to all developer resources.
Servies | Classic | Premium | Enterprise |
|---|---|---|---|
Knowledge base | |||
 | | | |
Community forums | |||
| | | |
Self-service portal | |||
| | | |
Email support | |||
| | | |
Live chat support | |||
| 8hours, 5 days/week | 24hours, 5 days/week | 24hours, 7 days/week | |
Phone support (Toll-free) | |||
| 8hours,5 days/week | 24hours,5 days/week | 24hours,7 days/week | |
Remote assistance | |||
| | | |
Acknowledgement & initial response time | |||
| 8 Hours | 3 Hours | 1 Hour | |
Dedicated Technical Account Manager | |||
| | | |
Quarterly report (feature usage reports + feature recommendations) | |||
| | | |
Early access to new features | |||
| | | |
Samsung Ultrasound System launched its latest product, RS85 prestige in June 2020.
An effort by ET digital presented by Dell technologies to appreciate unacknowledged heroes.
Johnson's & Johnson's cotton touch launched its latest product range virtually over Dreamcast virtual event platform.
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SHRM streamlines
its 2-day event with Smart Registration Solution powered by Dreamcast
WRI India
gets an incredible smart registration solution with Dreamcast.
Informa
attains a seamless virtual event experience with Dreamcast
Dubai’s Al Nimr
International successfully hosted 3 exhibitions with Dreamcast
Planning to post-event
Automation Anywhere achieves a seamless digital transformation.
"We had a great experience with Dreamcast's team. They were very helpful and proactive. They are using the latest technologies, which made the overall experience for organizers and attendees excellent. We did a record badge printing in just one hour, and that gave a very good experience to the audience. It was a great experience with them, and we'd definitely look forward to working with Dreamcast again."
CTO - SHRM
